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1. What is your return policy?
As our products are food items, we cannot accept returns once opened. If your order arrives damaged, leaking or incorrect, email us a photo within [48 hours] of delivery and we will send a replacement or refund.
2. Do you ship internationaly?
Right now we deliver across India only. Write to us if you would like to know when we start shipping overseas.
3. Why is my item on backorder?
We make our products in small batches, so popular items can sell out. Backordered items ship as soon as the next fresh batch is ready, usually within [5 to 7 days].
4. How do i exchange my order?
If you received the wrong product or size, email milkolinefarms@gmail.com with your order number within [48 hours] and we will arrange an exchange at no extra cost.
5. How do I quality for a free shipping?
Orders above ₹1,500 ship free within India. [Chilled products such as paneer, khova and butter are delivered within Bangalore only.]
6. How should I store ghee and honey?
Keep them in a cool, dry place with the lid closed, and always use a dry spoon. Neither needs refrigeration. Honey may crystallise naturally over time, which is a sign of purity.
7. Do your products contain any additives?
No. Our ghee, honey and dairy are made without preservatives, colours or added flavours.
Lab test certification
